Job Descriptions

Job purpose/summary

With a strong analytical background, this role will act as a subject matter expert to support marketing programs and guest engagement strategies through various digital channels. As such, this role will knowledge-share and collaborate with other digital team members to develop processes for channel management, optimization, and reporting throughout the organization. This role is critical within the organization and will be responsible for redefining and guiding our direct-to-consumer and wholesales channels to tell our brand story and support overall business growth.

Duties and responsibilities

The ideal candidate will be responsible for:

• Building online experience and working with project managers responsible for all content management to deliver digital channels
• Collecting and tracking the performance of various social media initiatives making necessary changes to improve business results
• Executing landing page design, content development & promotion, social media community building, and more in conjunction with the strategy team
• Maintaining complete graphic design work related to digital marketing ads and other company marketing initiatives
• Other digital marketing and client communications as needed
• Generating new and creative ways to support and enhancing online marketing initiatives
• Creating social media marketing strategies and planning to raise brand awareness and visibility in the market
• Creating marketing plans and content for various clients
• Ensuring the timely resolution of all end-user and production issues related to the digital engagement platform and working with managed services team to resolve the issues
• Developing digital product partnerships with strategic partners, including management and optimization of the partnership using partner-specific go to market plans

Competencies

The ideal candidate will demonstrate competencies in the following areas:

• Providing agency-wide thought leadership about digital marketing best practices and advanced strategy execution
• Leading ad hoc digital commerce market trends analysis, competitive landscape study, and digital customer journeys and behaviour analysis needed to identify and assess opportunities
• Maintaining high levels of personal organization, including the use of project management software as well as logging time worked by project and client
• Understanding client prospects and profiles to best position programs and services
• Advising on marketing communications, web development, demand generation centers, sales on digital best practices spanning interface design, user experience, new capabilities, privacy laws and regulations, and digital strategy compliance
• IT management
• IT Service Management
• Product Information Management
• IT Project Management
• Time Management
• process management
• Business Management
• Content Management System
• Digital Project Management
• Quality Management System
• Change Management
• Information Management
• Management Development
• Marketing Management
• product management

Tools and technologies

• Web-based Software
• Embedded Services
• Microsoft Access
• Microsoft Project
• Microsoft Windows
• Microsoft Suite
• Microsoft Excel
• Microsoft Office
• Microsoft PowerPoint
• Microsoft SQL Server
• Microsoft Word
• Adobe Creative Cloud
• Microsoft Outlook
• Microsoft Office 365
• Adobe Creative Suite
• Mac and PC Platforms
• Microsoft Dynamics

Reporting relationship

To be completed by the user of this job description as appropriate

Direct reports (if appropriate)

To be completed by the user of this job description as appropriate

Qualifications

Education

To be completed by the user of this job description as appropriate

Certifications

To be completed by the user of this job description as appropriate

Other relevant qualifications

To be completed by the user of this job description as appropriate

Key Attributes

To be completed by the user of this job description as appropriate

Experience

To be completed by the user of this job description as appropriate

Working conditions (if required)

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical requirements (if appropriate)

If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods, lift heavy objects regularly, do repetitive tasks with few breaks, and so forth.