Job Descriptions

Job purpose/summary

This role will work to create, manage, and continually improve a culture that enables successful projects, providing oversight to achieve a positive outcome. This role will help in strategic direction, while monitoring performance, delivering projects, and enabling technical development for team members. This role is for someone who has a strong background in process improvement and understands how multiple projects and programs work together and can take that efficiency to another level.

Duties and responsibilities

The ideal candidate will be responsible for:

• Providing technical oversight and management of program-specific IT projects and infrastructure
• Ensuring timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders 
• Providing ongoing leadership and technical management support of information technology approved network and computer operations, software applications, and projects
• Managing complex, cross-functional technology programs, which may include overall program budgeting, program objectives, planning and execution of the program, operations management, and program reporting
• Managing the overall coordination, status reporting, and stability of Information Services' project work efforts
• Providing customer support, horizontal integration, corrective action planning, cost, schedule, technical, and risk
• Conducting user acceptance testing with the client that spans all project teams and processes that impact the product from the end
• Overseeing the client experience process which addresses the top issues wherever they exist in the overall technology team
• Creating detailed project plan with task level information, phases, milestones and highlighting critical path items to provide visibility to the project stakeholders
• Managing multiple large, complex, and enterprise-wide technical and business oriented projects and programs for the organization

Competencies

The ideal candidate will demonstrate competencies in the following areas:

• Managing executive project expectations including owning escalation, communication, and C-level interaction on critical strategic projects for the company
• Identifying potential program opportunities to deliver integrated solutions that meet multiple business partner needs
• Applying expert knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals
• Assessing IT and business resource requirements, track solutions delivery, create and maintaining accurate high-level IT solutions reporting, and completing user acceptance and unit testing
• IT Business Management
• Information Technology Management
• IT Financial Management
• IT Management
• IT Operations Management
• process management
• IT Service Management
• IT Asset Management
• IT Project Management
• Business Process Improvement
• Time Management
• IT Risk Management
• Change Management

Tools and Technologies

• Web-based software
• Embedded services
• Microsoft Project Server
• Microsoft Applications
• Microsoft Windows Server
• SQL Server Management Studio
• Microsoft Technologies
• Microsoft Project
• Microsoft SQL Server
• Microsoft Windows Server 2012
• Microsoft Windows
• Oracle Enterprise Manager
• Open-Source software
• Microsoft Suite
• Microsoft Excel
• Microsoft Active Directory
• Oracle Applications

Reporting relationship

To be completed by the user of this job description as appropriate

Direct reports (if appropriate)

To be completed by the user of this job description as appropriate

Qualifications

Education

To be completed by the user of this job description as appropriate

Certifications

To be completed by the user of this job description as appropriate

Other relevant qualifications

To be completed by the user of this job description as appropriate

Key Attributes

To be completed by the user of this job description as appropriate

Experience

To be completed by the user of this job description as appropriate

Working conditions (if required)

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical requirements (if appropriate)

If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods, lift heavy objects regularly, do repetitive tasks with few breaks, and so forth.