Job Descriptions

Job purpose/summary

This role requires hands-on responsibilities and provides top-tier support and knowledge sharing for all aspects of the technology located at the business or customer site. This role has the responsibility of working with business clients to elicit and document requirements used to select new and modify/improve existing computing platforms. This role is responsible for maintaining and monitoring the health of base-level systems and manage all IT-related security and safety issues within the company.

Duties and responsibilities

The ideal candidate will be responsible for:

• Providing operating and administration functions including user set up, configuration, and management for systems and business applications
• Providing first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues
• Managing users, issue resolution, system setup and backup, user training, and other related activities
• Supporting software integration, test automation, and information assurance teams in accessing environments as well as maintaining user accounts, passwords, and access controls
• Performing systems operation support, including server system administration, general troubleshooting, and troubleshooting of complex engineering issues for hardware, software, and network components
• Maintaining the smooth operation of multi-user computer systems, including coordination with other administrators, customers, and engineers
• Performing IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications programs supporting company business processes and operations
• Providing end-user training with IT systems and applications
• Performing documentation of IT processes and operational procedures 
• Maintaining essential IT operations, including operating systems, security tools, applications, servers, services, email systems, laptops, desktops, student devices, software, and related hardware

Competencies

The ideal candidate will demonstrate competencies in the following areas:

• Having thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks
• Possessing a strong skill set in working with various types of systems infrastructure to ensure reliability, performance, and security
• Performing ongoing analysis of new and existing system applications to identify and correcting problems and making recommendations for improvement to both manual and automated processes
• IT Infrastructure Management
• IT Service Management
• IT Business Management
• IT Management
• IT Operations Management
• Process Management
• Quality Management System
• Content Management System
• IT Asset Management
• IT Project Management
• Time Management
• Technical Management
• Technology Management
• Change Management
• Systems Management

Tools and Technologies

• Web-based software
• Embedded services
• Microsoft Windows Server
• Microsoft SQL Server
• Microsoft Exchange Server
• SQL Server Management Studio
• SQL Server Integration Services
• Microsoft Team Foundation Server
• Microsoft Servers
• Microsoft Network
• Microsoft Windows Server 2016
• Microsoft Windows Server 2012
• Microsoft Applications
• SQL Server Analysis Services
• Microsoft Access
• Microsoft Operating Systems
• Microsoft Deployment Toolkit

Reporting relationship

To be completed by the user of this job description as appropriate

Direct reports (if appropriate)

To be completed by the user of this job description as appropriate

Qualifications

Education

To be completed by the user of this job description as appropriate

Certifications

To be completed by the user of this job description as appropriate

Other relevant qualifications

To be completed by the user of this job description as appropriate

Key Attributes

To be completed by the user of this job description as appropriate

Experience

To be completed by the user of this job description as appropriate

Working conditions (if required)

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical requirements (if appropriate)

If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods, lift heavy objects regularly, do repetitive tasks with few breaks, and so forth.