Job Descriptions

Job purpose/summary

This role will work closely with the product team, development team, and other groups to iteratively design and deliver a differentiating end-to-end user experience with applications. This role requires vision to see the bigger picture of the design system and how it serves the organization by anticipating potential use cases and evolutions. This role is involved with the project throughout the design and development cycle and works closely with the client, local, and/or virtual teams to ensure standards of excellence.

Duties and responsibilities

The ideal candidate will be responsible for:

• Conducting usability tests and working with product management and visual design team members to refine user experiences
• Making strategic design and user-experience decisions related to core, and new functions and features
• Creating world-class, user-centered designs incorporating business requirements, product learning, and customer feedback
• Developing required information architecture needed to support design such as user personas, user journeys, etc.
• Creating interaction models, user task flow, screen designs, and user interface details that promote ease of use and optimizing task flows
• Creating detailed specifications and design guidelines that can be transmitted to development teams with zero information loss
• Collaborating with product managers and developers to develop and refining application screen layouts while optimizing usability and accessibility

Competencies

The ideal candidate will demonstrate competencies in the following areas:

• Possessing a clear understanding of best practices for interface strategies, online user experience, user interface design, and site usability
• Communicating the user experience at various stages of the design process
• Taking a leadership role in collaborations between the creative strategy, UX, visual design, development team, and client to create effective design strategies
• Providing technical expertise and application development assistance in the design, development, testing, and implementation of new user interfaces for existing and future applications
• Providing organizational and problem-solving abilities that enable you to decipher user insight through various forms of customer analysis and research
• Knowledge Management Systems
• Quality Management System
• Content Management System
• Project Management Software
• User Experience research
• Time Management
• Development Management
• User Experience design
• Customer Experience design
• Learning Management
• Product Management
• IT Development
• Digital Asset Management
• Systems Development

Tools and Technologies

• Web-based Software
• Embedded Services
• Microsoft Project
• Microsoft Windows
• Adobe Creative Cloud
• Microsoft Excel
• Microsoft Suite
• Microsoft PowerPoint
• Microsoft Word
• Mac and PC platforms
• Adobe Creative Suite
• Microsoft Office
• Adobe Flash
• SQL Server Integration Services
• IBM Software
• Adobe Experience Manager
• Microsoft Outlook

Reporting relationship

To be completed by the user of this job description as appropriate

Direct reports (if appropriate)

To be completed by the user of this job description as appropriate

Qualifications

Education

To be completed by the user of this job description as appropriate

Certifications

To be completed by the user of this job description as appropriate

Other relevant qualifications

To be completed by the user of this job description as appropriate

Key Attributes

To be completed by the user of this job description as appropriate

Experience

To be completed by the user of this job description as appropriate

Working conditions (if required)

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical requirements (if appropriate)

If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods, lift heavy objects regularly, do repetitive tasks with few breaks, and so forth.